Mortgage & Protection Administrator

Mortgage Administrator - Horsham, South East England

Ref: 1393Thursday 19 October 2023

£22,000 - £30,000

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A very busy fast paced financial service company requires an experienced administrator to join their successful mortgage and protection brokerage firm based in Horsham.

This is a full-time role 9:00am to 17:00pm Monday to Friday. The role will be based in their modern spacious offices in Horsham, the salary range for this role in the Mortgage team is up to £30,000

We are seeking an individual who can take ownership and is driven to provide customers with excellent service at all times. The role of Mortgage Administrator will involve providing administration support to the sales team, case managing files accurately within prescribed timescales and focusing on achieving excellence customer service.


  • Submission and progress mortgages applications through to legal completion and beyond.
  • Liaise with Mortgage Advisers to ensure appraisal on the progress of mortgage cases and resolving any queries arising.
  • Submission and progression of protection applications.
  • Monitoring client emails, account management of repeat clients.
  • Act as the first port of call for queries from clients, lenders and conveyancers.
  • General office administration duties such as filing, faxing, photocopying and answering the telephone.
  • Support with marketing activities as required.
  • Updating and maintaining systems and files.
  • Working with advisor to ensure all activities meeting compliance and regulatory requirements.

Experience & Qualifications

  • Proven administration experience within a mortgage or financial services environment.
  • Excellent communication and customer services skills.
  • Excellent computer skills including database set-up and maintenance, Microsoft office including excel and word.
  • Attention to detail and experience of working with prescribed systems and procedures.
  • Self-motivated and professional individual.
  • Ability to work under pressure without supervision.
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